Dina Copas, MBA(HA) 

   Account Manager
   GeneID Advanced Molecular Diagnostics | Corpus Christi, Texas

   Oct. 2022 – Sept. 2023

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• Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives.

• Drove brand awareness and promotion to enhance customer experiences and drive sales.

• Negotiated contract terms and service agreements to meet sales quotas and adhere to client budget constraints.

• Communicated with clients to build strong connections and improve account strategy.

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   Physician Account Executive
   QuestDiagnostics | Corpus Christi, Texas

   Nov. 2011 - Sept. 2022

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• Led sales team as “Women’s Health Champion” resulting in team winning 2 short term incentives and rewards (SPIF).

• Exceeded sales objectives to capture new leads and customers.

• Optimized territory portfolio with active account management and relationship-building.

• Created and executed strategic business plans to identify, advance and close new business opportunities.

• Implemented brand strategy across multiple locations, built connections and helped plan new business development approaches.

• Achieved quarterly sales goals with diligent pursuit of new customers.

• Completed sales using demonstrated abilities in call preparation, presentation and closing.

• Updated and maintained CRM software with current customer information.

 

   Distribution Team Leader/Billing Liaison
   Clinical Pathology Laboratories | Corpus Christi, Texas

   June 2008 – Oct. 2011

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• Spearheaded top-quality distribution performance.

• Implemented internal controls to monitor incoming and outgoing specimen, supply and materials handling.

• Reviewed and monitored department reports, records and documentation.

• Met courier timelines by resolving transportation, logistics and customer issues.

• Oversaw couriers, tracking performance and compliance with laws and policies.

• Protected workers through safety audits and behavior monitoring.

• Trained employees on quality control, customer relations and safe handling procedures of biohazard materials.

 

   Key Accounts Executive
   Laboratory Corporation of America | Corpus Christi, Texas

   Jan. 2004 - June 2008

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• Consistently ranked in the top 20% of sales producers among a team of 350+representatives nationwide.

• Reviewed and analyzed account metrics and developed corrective strategies to enhance performance.

• Maintained accurate account data by forecasting monthly sales projections.

• Developed and implemented sales strategies to boost revenue.

• Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements.

• Established long-lasting relationships with customers to maintain high retention and satisfaction.

• Developed and conducted persuasive verbal sales presentations to prospective clients.

• Sustained high customer satisfaction rates with problem resolution and feedback loops.

• Focused sales and marketing efforts on customer preferences and consumer trends.

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